Shipping Policy

Effective Date: 05/05/2025

At IOHS, we are dedicated to delivering your orders safely and on time anywhere in Bangladesh.

1. Order Processing

All orders are processed within 24 hours of confirmation, excluding weekends and public holidays.
You will receive an order confirmation via email or SMS after your purchase.

2. Delivery Areas

We ship to all areas across Bangladesh, including major cities and rural locations.

3. Delivery Time

Typical delivery time is 2 to 5 business days, depending on your location.
Deliveries to remote or hard-to-reach areas may take longer.

4. Shipping Charges

Shipping fees are calculated during checkout based on your delivery address and order size.
Shipping charges are non-refundable once the product is dispatched.

5. Shipment Tracking

Once your order ships, you will receive a tracking number via email or SMS.
You can track your package or contact our customer support for updates.

6. Failed Deliveries

If delivery fails due to incorrect address or recipient unavailability, we will contact you to reschedule delivery.
Additional shipping charges may apply for redelivery.

7. Damaged or Missing Items

Please inspect your package at delivery.
Report any damaged, defective, or missing items within 24 hours for assistance.
We are not liable for delays or losses caused by courier companies or external events.

8. Contact Us

For any shipping-related questions:

📞 Mobile: 01723-987654
📧 Email: info@iohs.one